Frequently Asked Questions
Find answers to common questions about ordering, production, shipping, and services. This page is designed to help you understand our process and make informed decisions when working with Packnabis.
Do I need to provide design files or artwork to place an order?
No. Every product in our catalog is pre-printed, pre-designed, and ready to ship. You don't send us files. You don't wait for proofs. You browse, you pick what you like, and you check out. That's the entire process.
Do you have a minimum order quantity?
Yes, our minimum order quantity is 500 units per product. We wholesale pre-printed packaging, so this keeps pricing efficient for everyone. Larger quantities unlock better per-unit rates, and our pricing tiers are visible on every product page so you know exactly what you're paying before you add anything to your cart.
Can I request samples before placing a bulk order?
Yes. We encourage it. Seeing the print quality, material thickness, and seal strength in person tells you more than any product photo can. Reach out and we'll get samples to you.
How do I place an order?
Browse the catalog, add products to your cart, and check out. No quote forms. No sales calls. No email threads. We built the whole experience to be self-serve because you have a business to run and packaging shouldn't be the thing that slows you down.
What payment methods do you accept?
Major credit cards, debit cards, and bank transfers. For large recurring wholesale orders, we offer net terms once a relationship is established. Talk to our team if that fits your situation.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, yes. Contact us immediately. We process most orders within hours, so the faster you reach out, the better your chances. Once it ships, you'll need to follow our return process.
I bought something before and want to reorder it. Is that easy?
Very. Log into your account, find your order history, and click reorder. Same product, same specs, same fast shipping. We keep your order records specifically so repeat buying takes thirty seconds instead of thirty minutes.
How fast do you ship orders out?
Most orders leave our warehouse within 24 to 48 hours. There's no production queue because everything is already made and sitting on our shelves. The only delay is how fast our team can pick, pack, and hand your order to the carrier.
Do you ship internationally?
Yes. We ship worldwide. Shipping rates and delivery estimates are calculated at checkout based on your location. You'll see the cost before you pay, no hidden fees.
How long does delivery take?
Domestic orders typically arrive in 3 to 7 business days after dispatch. International orders vary by destination and customs but most land within 10 to 21 business days. Tracking is emailed to you as soon as the label is generated.
Can I track my shipment?
Yes. Every order gets a tracking number. It's sent to your email the moment your label prints. You can also check tracking anytime from your account dashboard.
How do you package items so they don't get damaged?
We don't mess around with packing. Glass jars get individual bubble wrap and dividers. Mylar pouches ship flat in reinforced cartons. Boxes get corner protection. We've shipped thousands of orders and damage in transit is extremely rare. If something does arrive damaged, we fix it. No arguments.
Do you offer fully branded, custom packaging with my logo?
Yes, but it's not our main thing. Our bread and butter is ready-made, pre-printed packaging that ships immediately. That said, we do offer bulk custom runs for clients who need fully branded packaging with their own logo, artwork, and specific requirements. This falls under our Custom Packaging category.
What's the difference between your standard products and custom packaging?
Standard products are pre-printed designs sitting in our warehouse right now. You order, we ship, you have packaging in days. Custom packaging means we manufacture to your specs with your branding. Minimum quantities apply. Timelines are longer. But you get packaging that's uniquely yours.
What's the minimum for a custom run?
It depends on the product type, material, and print complexity. Most custom runs start around 1,000 to 5,000 units. Contact us with your requirements and we'll give you a straight answer, not a sales pitch.
What customization options are available?
Size, material, print finish, closure type, and full branding with your logo and artwork. We can match specific Pantone colors, add foil stamping, soft-touch coatings, and embossing depending on the material and quantity.
Can you help me figure out what packaging I need?
Yes. If you're not sure what size, material, or style fits your product, reach out. Tell us what you're packaging and we'll point you in the right direction. We've helped hundreds of brands pick the right packaging and we're good at it. No charge for the advice.
Our Custom Packaging Process
Share Your Product Requirements
Tell us about your flower product, packaging format, and branding goals.
Select Packaging & Customization
Choose materials, sizes, and printing options.
Production & Delivery
We manufacture and deliver packaging ready for filling and retail.
Start Your Custom Packaging
Ready to create custom packaging for your brand? Contact Packnabis to discuss your requirements and receive a tailored quote.