Introduction
At Paaack, we sell ready-made, pre-printed packaging stocked in our warehouse. Unlike custom manufacturing, our products are standardized inventory. This policy outlines the conditions under which returns, refunds, or replacements may be considered.
Order Confirmation
Orders are confirmed upon successful payment. Customers are responsible for reviewing their order details, including product selection and quantities, before completing their purchase.
Stock Products
All products supplied by Paaack are pre-printed, standard inventory items. Unopened, undamaged products in original condition may be returned within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the return is due to our error. Once a product has been opened or used, it cannot be returned due to hygiene and compliance standards.
Damaged or Defective Products
If your order arrives damaged or contains manufacturing defects, you must notify us within 3 to 5 business days of receiving the shipment. To process a claim, the following is required: Clear photos or videos showing the issue. Description of the defect or damage. Order details and reference number. After review, Paaack may offer one of the following: Full or partial refund. Replacement of affected items. Credit toward a future order. Claims submitted after the specified timeframe may not be accepted.
Shipping Issues
Paaack is not responsible for delays, damage, or loss caused by shipping carriers once the order has been dispatched. However, we will assist in providing shipping documentation and coordinating with carriers when necessary. Customers are encouraged to request shipping insurance for high-value orders.
Order Cancellation
Orders may be canceled before they have been shipped. Once an order has been dispatched: Cancellation is not permitted. The return process outlined above will apply. Because we ship most orders within 24 to 48 hours, cancellation requests should be submitted as quickly as possible after placing the order.
Quality Tolerance
Due to manufacturing and printing processes, slight variations may occur in color consistency, material texture, and dimensions within standard tolerance. These variations are not considered defects and are not eligible for refunds or returns.
Refund Processing
If a refund is approved: Refunds will be processed within a reasonable timeframe. The original payment method will be used when possible. Any transaction or processing fees may be deducted.
Contact for Claims and Support
For any issues related to your order, please contact our support team: Email: sales@paaack.com. Please include your order details and supporting evidence to ensure a timely review.
Final Note
By placing an order with Paaack, you acknowledge and agree to the terms outlined in this Refund and Returns Policy. We strongly recommend reviewing all order details carefully before completing your purchase.